Our mission is to provide clients with affordable mortgage financing that meets their financial goals, changing the negative perception of the mortgage industry by restoring and building trust, maintaining excellent customer service standards, educating clients, and guaranteeing a positive experience throughout the home loan process that will make clients, agents, and other third parties whom we work with refer ACC Direct to others.
Meet the Team:
Chasity Lousteau, ACC Direct Manager / Sr. Loan Officer
With a strong background in customer service and marketing, Chasity has over 16 years of professional business experience,ten of which have been in the mortgage business. Currently she is the manager of American Capital Corp.’s consumer direct, ACC Direct, serving clients who are shopping for home loans on the internet and is one of the team’s loan officers. Specialties include purchase and refinance loans for Conventional, FHA, and VA loan programs.
At American Capital Corp., Chasity’ s experience involves spearheading the FHA program and serving as a wholesale account executive/regional sales manager for the banking division, ACBN. Previously, she was the marketing director for a mortgage banker. As a graduate of the University of Tennessee, she holds a Bachelors Degree in Marketing from the highly accredited College of Business and is a member of NAMB & CAMB.
Chasity and her team of loan officers and processors strive to provide the service they would expect from an expert so their clients have a pleasant experience, return time and again, and happily refer their friends and family for their home financing needs.
Lee Ann Giglio, Loan Officer
CA BRE Salesperson License #01418615 / CA NMLS #299536#299
LeeAnn worked behind the scenes for years in her husband’s mortgage business and took the helm in 2003.
She brings the personal touch to the loan process by establishing a relationship with each person built on reliability, trust, efficiency and care. Her goal is to keep her clients apprised of each step of the loan process so they can relax and know they are being taken care of, at the same time offering the most competitive rates and programs available.
Her goal is to change the negative perception of the mortgage industry by restoring trust and maintaining excellent customer service standards. Lee Ann is a member of the California Associate of Mortgage Brokers.
Lee Ann enjoys working in the same city she has lived in for 25 years. It provides her the opportunity to serve the community that is so important to her with her business. While raising herthree sons in El Segundo, she has served in Rotary Club, PTA Committees, Recreation & Park Drama Club, AYSO, ESHS Water Polo and El Segundo Foursquare Church.
Travis Kniffen, Loan Officer
CA BRE Salesperson License #01921229 / NMLS #933073
Travis joined the ACC Direct team in August of 2012, after graduating from ASU in 2011 with a bachelor's degree in Business Communication. With 8 years in sales and marketing, Travis knew he could utilize these skills tremendously in the real estate industry. He believes that educating the borrower is a great way to not only build trust and confidence between a service provider and customer, but will ultimately help make you more memorable throughtout the process. Travis is currently licensed in California, and hopes to expand his licensing to Colorado and Oregon in the near future.