Our mission is to provide clients with affordable mortgage financing that meets their financial goals, changing the negative perception of the mortgage industry by restoring and building trust, maintaining excellent customer service standards, educating clients, and guaranteeing a positive experience throughout the home loan process that will make clients, agents, and other third parties whom we work with refer ACC Direct to others.
Meet the Team:
Chasity Lousteau, ACC Direct Manager / Sr. Loan Officer
With a strong background in customer service and marketing, Chasity has over 16 years of professional business experience,ten of which have been in the mortgage business. Currently she is the manager of American Capital Corp.’s consumer direct, ACC Direct, serving clients who are shopping for home loans on the internet and is one of the team’s loan officers. Specialties include purchase and refinance loans for Conventional, FHA, and VA loan programs.
At American Capital Corp., Chasity’ s experience involves spearheading the FHA program and serving as a wholesale account executive/regional sales manager for the banking division, ACBN. Previously, she was the marketing director for a mortgage banker. As a graduate of the University of Tennessee, she holds a Bachelors Degree in Marketing from the highly accredited College of Business and is a member of NAMB & CAMB.
Chasity and her team of loan officers and processors strive to provide the service they would expect from an expert so their clients have a pleasant experience, return time and again, and happily refer their friends and family for their home financing needs.
Katie Cravello, Loan Officer
CA DRE Salesperson License #01876680 / CO Mortgage Loan Origination #10003473/ NMLS #286750
Katie Cravello joined ACC Direct in 2009 after graduating from the Leeds School of Business at the University of Colorado where she earned a Bachelor’s Degree in Finance. While attending college, she worked as a private, math instructor and taught at several academic levels, including business calculus. Teaching others helped prepare Katie for her career in mortgage lending where educating clients is a critical part of the home lending experience.
Currently she serves home lending needs of California & Colorado residents.She and the ACC Direct team hope to provide customers with service that is informative, efficient, and enjoyable enough that they will think of us in the future if they ever need home financing!
Lee Ann Giglio, Loan Officer
CA DRE Salesperson License #01418615 / CA NMLS #299536#299
LeeAnn worked behind the scenes for years in her husband’s mortgage business and took the helm in 2003.
She brings the personal touch to the loan process by establishing a relationship with each person built on reliability, trust, efficiency and care. Her goal is to keep her clients apprised of each step of the loan process so they can relax and know they are being taken care of, at the same time offering the most competitive rates and programs available.
Her goal is to change the negative perception of the mortgage industry by restoring trust and maintaining excellent customer service standards. Lee Ann is a member of the California Associate of Mortgage Brokers.
Lee Ann enjoys working in the same city she has lived in for 25 years. It provides her the opportunity to serve the community that is so important to her with her business. While raising herthree sons in El Segundo, she has served in Rotary Club, PTA Committees, Recreation & Park Drama Club, AYSO, ESHS Water Polo and El Segundo Foursquare Church.
Mordecai Lacanilao, Loan Officer
CA DRE Salesperson License #01955123 / NMLS #558696
Mordecai Lacanilao is a service -oriented finance professional with over 7 years of experience in customer service and marketing. He joined ACC Direct after graduating with a bachelor’s degree in finance at the top of his class, Magna Cum Laude with honors in the major from California State University Dominguez Hills. With proactive traits of erudition, he is able to rapidly integrate strategies adapted for changing markets while employing progressive methodologies. Mordecai is licensed with the DRE and NMLS and he is committed to delivering the highest level of customer service, efficiency and professionalism. He is dedicated to educating clients on all of their residential finance and lending options so that clients feel empowered to make informed, well thought out decisions that are most beneficial for the financial objectives they are trying to achieve.
Ashley Wade, Loan Officer
CA DRE Salesperson License #01911118 / NMLS #862854
Ashley Wade joined ACC Direct in 2011 with over six years' experience in the real estate industry with a focus on sales and marketing. As a General Sales Manager for one of the largest homebuilders inthe country, she helped sales assoicates guide home buyers through all aspects of purchasing and building a new home. In her role as aLoan Officer, she continues to help purchasers understand the loan process and make informed decisions.
Ashley understands that buying a home is one fo the most important financial decisions you will ever make and she looks forward to helping you experience the dream of home ownership. Her goals are to ensure your loan process goes as smoothly as possible and to deliver excellentcustomer service to all borrowers. Whether you are buying orrefinancing your first or your fifth home, Ashley is here to guide you through the process from beginning to end.
Travis Kniffen, Loan Officer
CA DRE Salesperson License #01921229 / NMLS #933073
Travis joined the ACC Direct team in August of 2012, after graduating from ASU in 2011 with a bachelor's degree in Business Communication. With 8 years in sales and marketing, Travis knew he could utilize these skills tremendously in the real estate industry. He believes that educating the borrower is a great way to not only build trust and confidence between a service provider and customer, but will ultimately help make you more memorable throughtout the process. Travis is currently licensed in California, and hopes to expand his licensing to Colorado and Oregon in the near future.
Vickie Hernandez, Loan Processor
Vickie has over 10 years experience in the Real Estate and Mortgage Industry. She currently holds her Real Estate license and prides herself on dedication to her borrowers and to her team. She enjoys processing loans for the team so our clients have a positive experience.
Prior to joining the industry, Vickie was an Office Manager for over 15 years, assisting clients with outstanding customer service and leadership.
Jonniann Taylor, Loan Processor
A Palos Verdes native, Jonniann grew up working for her hamiliy's business in the auto industry where she developed excellent leadership and customer service skills. She has been in the mortgage, real estate, and escrow business since 2003, holding her license for 10 years. Joining the ACC Direct team in October 2011, Jonniann has built excellent client relationships and vales herself on commitment to her borrowers and to her team.
Brendan Greaney, Intern
Brendan Greaney is from Southern California having grown up in Palos Verdes. Brendan graduated from Palos Verdes Peninsula High School, attendedHarbor Community College, and is currently attending California State University Dominguez Hills. While attending Palos Verdes Peninsula High School he was a member of Los Hermanos community service group in which he volunteered at homeless shelters and retirement homes. Brendan assists the loan officers of ACC Direct in their day to day work as well as working on marketing campaigns. He plans on becoming a loan officer in the future.